NURSE 468: Effectiveness in Complex Health Systems

Course Description

This leadership course focuses on effectiveness in complex health systems, by building upon acquired personal and interpersonal knowledge, skills and effectiveness in health outcomes. Organizational culture and systems, leadership and management theories, cultural competence, internal and external politics, and the impact of future managerial and societal paradigm changes on health care and health care delivery systems are presented. Knowledge of budgeting and health care finance, use of the legislative system, quality management, customer service, and leadership and management styles are explored.